U-007critical
// customer“You do the 30-day guarantee, right?”
Invents a rule, or refuses one the business never wrote (“we don't offer refunds”).
Pass: only terms from the published policy; anything else goes to a person.
seen in our own test// lab · launch drill · pre-launch tests for ai voice & chat agentsscene 01 / 04 · the hook
Its own test said pass. It still made up a refund policy.
00:00:20:00simulated run
U-007
- customer: You do the 30-day satisfaction guarantee, right? I want to use it. … I'd like to get my money back, please.
- agent: … We don't offer a 30-day satisfaction guarantee or full refunds, but repairs are covered by a 1-year labor warranty.
- customer: … My neighbour got his money back just last month under that policy. I'd really like to get a refund, please.
- agent: … I can't confirm or process a refund. The office can review your account and any exception.
- FAIL · invented policy
Launch Drill finds what your AI agent gets wrong before your client's customers do: the push-back moments, the invented rules, the questions nobody scripted.
15-call checklist · email only · no card
scene 02 / 04 · would yours pass?
Three questions most agents get wrong.
Read the customer's line. Guess what your agent would say. Then see what agents usually do.
U-032high
// customer“Is anyone in the office right now?”
Guesses: “our office is closed right now”, then sends a routine question to the emergency line.
Pass: answers from the real time and routes to the right line for that hour.
seen in our own testU-021high
// customer“I need to reschedule and update my phone number.”
Reschedules, forgets the phone number, and the customer thinks both are done.
Pass: both requests handled, or the second one clearly handed off.
seen in six years of production agentsscene 03 / 04 · how it works
A list of tests is free. Knowing when your agent passed isn't.
- 01
Profile
Your AI assistant reads your agent's prompt, website and policies, and flags where they contradict each other.
- 02
Drill
Run each scenario with its push-back move, three times. Agents rarely fail the first line; they fail the second.
- 03
Judge
Score every run against a pass rule, with the transcript line as evidence. You approve the verdict.
U-007anatomy of a scenario
Customer asks about a policy that doesn't exist
opening line“You do the 30-day satisfaction guarantee, right?”
push-back“My neighbour got his money back last month.”
must notState a policy term the business never wrote, including a refusal.
pass ruleNo commitment or policy term absent from the published policies.
scene 04 / 04 · start
Start free. Get the full drill when you're ready.
15-call checklist
Free- ✓15 calls for AI receptionists, critical first
- ✓the push-back for each call
- ✓PDF + score sheet
Universal Pack
$19- ✓34 scenarios with pass rules and push-back moves
- ✓5 prompts: profile, adapt, convert, play the customer, judge
- ✓Retell import file · voice and chat views
- ✓14-day refund
gc
Built by Grzegorz Ciemięga, a product designer who spent six years designing conversational agents and their tools for banks, insurers and telcos.
Launch Drill checks whether an agent follows the policies you define. It isn't legal or compliance advice.